Shared Service Centres (SSC) are designed to reduce the cost of performing specific functions allocated to them, while maintaining and improving quality levels and efficiency. SSCs are expected to optimise the management of assigned business units, increase the transparency and reliability of information about their activities, and reduce maintenance costs through centralisation, harmonisation and standardisation. Moving to a Shared Services model is clearly a successful strategy for achieving significant savings across a wide variety of processes for the companies that do it well.

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